This agreement is between Roundbrand Ltd here after called “the Company” and the purchaser or customer.

2. SCOPE OF MANUFACTURE

The manufacturing of the product is limited to that specifically mentioned on the order form. Verbal agreements are of no effect unless shown on the order form under comments. Any variation from the original agreement will be chargeable or refundable due to change. The company reserves the right to cancel this agreement at any time. The quoted price on the order form assumes that all details are correct and complete and therefore any changes will be chargeable. All aspects of the order such as design, specification, performance and building regulations are the responsibility of the purchaser and Roundbrand Ltd has no liability. Roundbrand Ltd’s products are not for a commercial or business setting, and cannot be installed without written authority of the company. Failure to follow these guidelines will void any guarantee offered against Roundbrand Ltd products.

 3. VARIATION OF CONDITIONS

Any variations to these conditions (including any special terms and conditions agreed between parties) shall be inapplicable unless agreed in writing by the company.

4. TIME AND PERFORMANCE

Delivery dates given by the company are a guide only and time shall not be the initial essence on the company’s part. The company will give a date when the products are manufactured, but this may be affected by unforeseen problems arising out of the manufacturing process. Customers will be informed of delays. The customer agrees to collect or have the goods delivered on the date arranged and will make full and final payment for all goods received. If the goods remain within the factory for more than 7 days the company has the right to charge a fee for storage.

5. PASSING OF PROPERTY

All goods shall remain the property of the company until they are paid for in full by the customer.

6. STYLES

The styles on the order form are viewed from the outside.

7. CLEANING AND MAINTENANCE

It is recommended that frames supplied by the company should be cleaned with warm soapy water at regular intervals (generally not exceeding two months). Hardware (hinges handles etc) should be oiled not less than once each year. Failure to carry out these points will be affect the guarantee.

8. CONTRACT

Excludes any liability for indirect or consequential loss. No Liability will be accepted by the company for any product installed with what is deemed as the incorrect specification. The company has to be notified in writing prior to any installation of said product. It is the customers responsibility to check that the specification,( I.E ) Colour, Size, design is correct before allowing the product to be fitted.

9. CANCELLATION

The customer has the right to cancel this agreement at any time provided that the frames, glass and panels have not gone into production. If this is the case the company shall endeavour to stop the production process and only charge the customer a reasonable amount for what has been manufactured.

10.LAW

Nothing in these terms affects the Customer Statutory Rights

11. ORDER FORMS

It is agreed and understood between both parties (the customer and the company) that if an order form is completed by a member of staff on behalf of the customer that no liability or responsibility shall fall on the company or that member of staff for the production of the goods. This remains entirely with the customer and therefore any rectification or further manufacture will be chargeable to the customer at full cost. In this instance it is very important that you check and double check the order if you have allowed someone else to complete it on your behalf. By signing the order form you are complying with the terms set out above. Any product ordered that falls outside specification will not be guaranteed.

12. TERMS OF PAYMENT

25% deposit and balance to be paid in full (cleared funds) prior to delivery or collection. Credit or finance can only be allowed to approved customers prior to the placing of any order.

13.SBS SPECIFICATION

When SBD is applied to a product, the item specification will be applied when the order is processed at Head Office.SBD specification will be reflected in the item invoice and not the purchase order.

14.IMPORTANT – HANDLING INFORMATION

It is not possible to accept back any windows or doors on the grounds of suitability, damage or visible fault once it has been installed. Visible damage or faults must be reported within 24hours of receipt to record a claim.

 Performance

1.CONDENSATION

The customer acknowledges that condensation is dependant upon a number of variable factors, some of which may be favourably affected by the installation of double glazing and some of which may not, therefore the company does not guarantee that the customers installation of the double glazed units will affect the incidence of condensation.

2. GLASS

The company cannot be held responsible for the imperfections caused by the manufacturing process of glass nor for any breakage of glass once installed. Any imperfections in the glass that cannot be seen from a distance of 2 meters as per the glass and glazing federation guidelines are deemed acceptable. In compliance with current building regulation some double glazed units have to incorporate Low Emissivity  (energy coating) glass. In certain light conditions this coating appears as a haze. This is NOT a defect and is part of the manufacturing process.